Most jewelry buying experiences are pleasant ones and lead to a long-lasting relationship between the buyer and the seller. However, from time to time, there are questions or problems that might arise.
Should difficulties arise after the sale is completed, your first step should be to talk with the seller. If that proves fruitless and you feel outside intervention is necessary, you may contact the JVC for assistance.
STEPS TO SUBMIT A COMPLAINT
1. All complaints MUST be submitted in writing and mailed or faxed (if less than five pages) to the JVC.
2. You MUST enclose copies of documentation to support your claim (i.e. advertising, sales receipts, initial order forms, take in sheets, correspondence, etc.) Send copies only!
3. There is a filing fee of $150, a one time fee to offset administrative costs (i.e. postage, telephoning, faxing). Again, using JVC's services is much less costly than hiring an attorney. (Please make your check or money order payable to the JVC.)
4. The person filing the complaint is kept apprised as new developments occur.
Should the above information
not answer your questions,
please contact Jo-Ann Sperano,
Tel: (212) 997-2002
Fax: (212) 997-9148
25 West 45th Street, Suite 1406
New York, NY 10036