Consumer Complaints

Most jewelry buying experiences are pleasant ones and lead to a long-lasting relationship between the buyer and the seller. However, from time to time, there are questions or problems that might arise.

Should difficulties arise after the sale is completed, your first step should be to talk with the seller. If that proves fruitless and you feel outside intervention is necessary, you may contact the JVC for assistance.

STEPS TO SUBMIT A COMPLAINT

1. All complaints MUST be submitted in writing and mailed or faxed (if less than five pages) to the JVC.

2. You MUST enclose copies of documentation to support your claim (i.e. advertising, sales receipts, initial order forms, take in sheets, correspondence, etc.) Send copies only!

3. There is a filing fee of $100, a one time fee to offset administrative costs (i.e. postage, telephoning, faxing). Again, using JVC's services is much less costly than hiring an attorney. (Please make your check or money order payable to the JVC.)

4. The person filing the complaint is kept apprised as new developments occur.

Should the above information
not answer your questions,
please contact Jo-Ann Sperano,
Paralegal/Mediator, JVC,
 
Tel: (212) 997-2002
Fax: (212) 997-9148

25 West 45th Street, Suite 1406
New York, NY 10036

 
E-mail This Page

Look for the JVC Symbols

Make sure to buy fine jewelry from a JVC retailer! Look for the JVC symbols shown below or ask if the store is a JVC member.

  

 Annual Membership Certificate and Door Sticker

These items ensure you can rely on our members' promise to uphold the ethics and integrity of the jewelry industry through their own business practices.

Contact JVC to ask if a company is a member or to find out if any complaints have been lodged with JVC against them.

Thank you for visiting!


 

Jewelers Vigilance Committee
Does Not Provide Any Form Of Legal Advice.

Copyright © 2006 Jewelers Vigilance Committee · Contact JVC